[ Shipping ]
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Free shipping via Singapore Post registered ‘signed for’ parcels to most destinations ( such as USA, UK, Australia ) will take an estimated 2-3 weeks to their destinations. We respectfully request that international customers located in unusual destinations ( Maldives, Palestine ) accept that airmail delivery accept that airmail delivery can take an extended 4 – 5 weeks.
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Packages are shipped within 48 hours(s) upon receipt of payment unless item is out of stock.
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Occasional delays due to peak season, high traffic or customs inspection can be expected from time to time. Our customers’ satisfaction is important to us and we will do what we can to ensure it is so but when a package is sent out, some delays are out of our hands.
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The estimated time of delivery is not the maximum or minimum times. It is only an estimation. If a package is stopped at Customs for closer inspection, the package will be delayed. In some cases, a package can be delayed at Customs for up to 3 months. Customers from Canada, Germany and Italy please take note.
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Our items are securely packed in discrete packaging.
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Registered mail service shows only the destination of despatch, return or receipt of a package (excluding USA, Canada).
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Packages very rarely are lost in the mail system. If a package is confirmed to be lost by the postal service, we will send out a replacement. Please allow us ample time to confirm the status of the package before requesting for a replacement. Please ensure that your mailing address is correct.
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You are considered the importer and you should comply with all laws and regulations of the country in which you are receiving the goods. Please note that some countries may have restrictions on the import and sale of some of our products to you. While we shall endeavour to assist you to fulfill the import or sale requirements imposed by local authorities, we are unable to accept any liability or be held responsible for any consequence or loss caused by or in connection with the import or sale requirements imposed by any local authority.
[ Payment ]
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Purchases made on this site is transacted through PayPal. We do not hold and personal information of the customer.
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We also accept payments made through Moneygram and other similar services, please contact us.
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Customs duties/taxes, if any, are the responsibility of the Customer.
[ Address ]
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Please ensure that the address provided to PayPal is correct.
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Buyer is to pay for postage and handling fees for re-sending package to the correct address.
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Any packages returned to us marked “refused”, “unclaimed”, or “undeliverable” will be subject to return shipping charges.
[ Returns and Refunds ]
- As these items are personal use items, we are unable to accept any returns. Please contact us if the product reaches you damaged. Although it very rarely happens, we will resolve it to your satisfaction.
- If a product reaches you damaged, we will make a full or partial refund to you.
Why havent I received my package?
We send our packages via registered mail. It simply means a signature is required for delivery. Below are the common reasons why you may not have received your package.
1. Unclaimed package
If the address is not at the premise, the package will be returned to the postal facility of your country.
A postal notice will be left in your mailbox. If a claim is not made at the postal facility within the stipulated time, the package will be returned to us.
2. Wrong or incomplete address
If the addressee has provided us with a wrong address, the package cannot be successfully delivered. It will then be returned to us.
3. Customs inspections
Most packages clear Customs quickly. However, some packages may be put on an inspection queue and this will take longer to reach you. Customs check is the prerogative of any country, we are not able to dictate or influence how the Customs of your country clear packages.
4. Package signed for family or friends
Your package may have been signed for by a family or friend staying with you. If you are staying with someone, please let them know that you are expecting to receive a package.
When the package is returned to us
In this case, we can resend the package out with the addressee reimbursing the postage.
You may also wish to cancel the order, by which we will refund you the amount paid less the shipping fees.
