[ Shipping ]
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Singapore Post’s tracked airmail services to most destinations will take an estimated 2 weeks to reach most destinations.
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Packages are shipped within 48 hours(s) upon receipt of payment unless item is out of stock.
- Full tracking is available until doorstep delivery. No signature is required.
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Occasional delays due to peak season, high traffic or customs inspection can be expected from time to time. Our customers’ satisfaction is important to us and we will do what we can to ensure it is so but when a package is sent out, some delays are out of our hands.
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The estimated time of delivery is not the maximum or minimum times. It is only an estimation. If a package is stopped at Customs for closer inspection, the package will be delayed.
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Our items are securely packed in discrete packaging.
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You are considered the importer and you should comply with all laws and regulations of the country in which you are receiving the goods. Please note that some countries may have restrictions on the import and sale of some of our products to you. While we shall endeavour to assist you to fulfill the import or sale requirements imposed by local authorities, we are unable to accept any liability or be held responsible for any consequence or loss caused by or in connection with the import or sale requirements imposed by any local authority.
[ Payment ]
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Purchases made on this site is transacted through PayPal. We do not hold and personal information of the customer.
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We also accept payments made through Moneygram, Western Union and other similar services, please contact us.
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With the exception of US Customers, Customs duties/taxes, if any, are the responsibility of the Customer.
[ Address ]
- SHIPPING RATE IS CALCULATED AT CHECK OUT.
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Please ensure that the address provided to PayPal is correct.
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If an incorrect address is used, Buyer is to pay for postage for re-sending the package to the correct address.
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Any packages returned to us marked “refused”, “unclaimed”, or “undeliverable” will be subject to return shipping charges.
[ Returns and Refunds ]
- As these items are personal use items, we are unable to accept any returns. Please contact us if the product reaches you damaged. Although it very rarely happens, we will resolve it to your satisfaction.
- If a product reaches you damaged, we will make a full or partial refund to you.
[ Why haven’t I receive my package ]
1. Wrong or incomplete address
If the Buyer has provided us with a wrong address, the package cannot be successfully delivered. It will then be abandoned at the destination.
2. Customs inspections
Most packages clear Customs quickly. However, some packages may be put on an inspection queue and this will take longer to reach you. Customs check is the prerogative of any country, we are not able to dictate or influence how the Customs of your country clear packages.
3. Package collected for family or friends
Your package may have been collected by a family or friend staying with you. If you are staying with someone, please let them know that you are expecting to receive a package.